Terms and Conditions
Heartfelt Forever
Last Updated: May 2025
1. Introduction and Acceptance
Welcome to Heartfelt Forever (“we,” “us,” “our,” or “the Service”). These Terms and Conditions (“Terms”) govern your use of our service, which allows users to create personal memory vaults for storing and scheduling delivery of letters, photos, voice notes, and video messages to designated recipients.
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.
2. Service Description
Heartfelt Forever provides a digital platform that enables users to:
- Create personal Memory Vaults
- Upload and store digital content including letters, photographs, voice recordings, and video messages
- Schedule delivery of stored content to designated recipients at specified future dates
- Manage and organise their stored memories
3. Account Registration and Security
3.1 You must provide accurate, current, and complete information during registration and maintain the accuracy of such information.
3.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.3 You must notify us immediately of any unauthorised use of your account or any other breach of security.
4. Content Storage and Backup Responsibility
4.1 No Backup Service Guarantee: Heartfelt Forever is not intended to serve as a primary backup service for your digital content. You are solely responsible for maintaining your own backup copies of all content you upload to our Service.
4.2 Content Loss Limitation: We do not accept responsibility for the loss, deletion, corruption, or inaccessibility of user content, regardless of cause, including but not limited to technical failures, system maintenance, cyber attacks, or service discontinuation.
4.3 Storage Limitations: We reserve the right to impose storage limits and may delete content that exceeds allocated storage space after providing reasonable notice.
5. Prohibited Content and Acceptable Use
5.1 You agree not to upload, store, or transmit content that:
- Contains hate speech, discrimination, or promotes violence against any individual or group
- Is abusive, threatening, harassing, or defamatory
- Contains explicit sexual content or nudity
- Infringes upon intellectual property rights of others
- Contains malware, viruses, or other harmful code
- Violates any applicable laws or regulations
- Promotes illegal activities or substances
5.2 We reserve the right to review, monitor, and remove content that violates these Terms without prior notice.
5.3 You represent and warrant that you have all necessary rights to upload and share the content you submit to our Service.
6. Recipient Information and Delivery
6.1 Accuracy Responsibility: You are solely responsible for providing accurate and up-to-date recipient information, including but not limited to names, addresses, email addresses, and contact details.
6.2 Delivery Efforts: While we make reasonable efforts to deliver content on the specified date and time, we cannot guarantee successful delivery due to factors beyond our control, including but not limited to:
- Incorrect or outdated recipient information
- Technical failures or service interruptions
- Internet connectivity issues
- Recipient’s email server problems or spam filters
- Postal service delays (for physical deliveries, if applicable)
6.3 Delivery Confirmation: We will attempt to provide delivery confirmation where technically feasible, but cannot guarantee receipt or viewing by the intended recipient.
7. Payment Terms
7.1 Fees for our services are clearly displayed and must be paid in advance.
7.2 All payments are non-refundable except as required by applicable consumer protection laws.
7.3 We reserve the right to modify our pricing with 30 days’ notice to existing users.
8. Refunds and Returns
8.1 We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked.
8.2 You are eligible for a full refund within 14 calendar days of your purchase.
8.3 After the 14-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.
8.4 If you have any additional questions or would like to request a refund, feel free to contact us here: https://heartfeltforever.co.uk/contact/
9. Intellectual Property Rights
9.1 By uploading content, you grant us a limited, non-exclusive licence to store, process, and deliver your content solely for the purpose of providing our Service.
9.2 Our Service, including its design, functionality, and underlying technology, is protected by intellectual property laws and remains our exclusive property.
10. Privacy and Data Protection
10.1 We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
10.2 Our Privacy Policy, which forms part of these Terms, explains how we collect, use, and protect your information, and can be found here: https://heartfeltforever.co.uk/privacy-policy/
11. Service Availability and Maintenance
11.1 We strive to maintain high service availability but cannot guarantee uninterrupted access to our Service.
11.2 We may temporarily suspend or restrict access for maintenance, updates, or technical issues.
11.3 We reserve the right to modify, suspend, or discontinue any aspect of our Service with reasonable notice.
12. Limitation of Liability
12.1 To the maximum extent permitted by law, our liability for any damages arising from your use of our Service is limited to the amount you have paid for our services in the 12 months preceding the incident.
12.2 We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill.
12.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or other matters where liability cannot be excluded by law.
13. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of our Service, violation of these Terms, or infringement of any third-party rights.
14. Termination
14.1 You may terminate your account at any time by contacting us
14.2 We may suspend or terminate your account if you violate these Terms or engage in activities that harm our Service or other users.
14.3 Upon termination, your right to use our Service ceases immediately, and we may delete your account and content.
15. Governing Law and Dispute Resolution
15.1 These Terms are governed by the laws of England and Wales.
15.2 Any disputes arising from these Terms or your use of our Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15.3 Before pursuing legal action, we encourage you to contact us directly to resolve any concerns.
16. Changes to Terms
We may update these Terms periodically. We will notify you of significant changes by email or through our Service. Your continued use after such notification constitutes acceptance of the updated Terms.
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
18. Contact Information
For questions about these Terms or our Service, please contact us at:
Heartfelt Forever
Email: info@heartfeltforever.co.uk
By using Heartfelt Forever, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.